Privacy Policy
Last updated: 22 June 2025

Meadow Lodge Beauty Retreat (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book treatments with us.

1. What information we collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Appointment details

  • Any information voluntarily submitted via contact forms

This information is collected through:

  • Our online booking system (Ovatu)

  • Contact forms on our website

  • Email or phone communication

2. How we use your information

We use your information to:

  • Schedule and manage appointments

  • Communicate with you about your bookings

  • Respond to your enquiries

  • Maintain customer records

We will never sell or share your data for marketing purposes without your consent.

3. Booking system (Ovatu)

We use Ovatu to manage bookings. Ovatu is a third-party service and has its own privacy policy, which you can view here:
https://ovatu.com/privacy

4. Cookies and analytics

Our website may use cookies to enhance your browsing experience and to collect anonymised traffic data (e.g., via Google Analytics).

You can disable cookies through your browser settings.

5. Data security

We take appropriate measures to protect your data. Any personal data submitted is stored securely and only accessible by authorised personnel.

6. Your rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Lodge a complaint with the ICO

To exercise any of these rights, please contact us at:
📧 [insert your client’s business email]

7. Contact us

If you have any questions about this policy, contact:
Meadow Lodge Beauty Retreat
Frome, Somerset
meadowlodgebeautyretreat@outlook.com