Privacy Policy
Last updated: 22 June 2025

Meadow Lodge Beauty Retreat (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book treatments with us.

1. What information we collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Appointment details

  • Any information voluntarily submitted via contact forms

This information is collected through:

  • Our online booking system (Ovatu)

  • Contact forms on our website

  • Email or phone communication

2. How we use your information

We use your information to:

  • Schedule and manage appointments

  • Communicate with you about your bookings

  • Respond to your enquiries

  • Maintain customer records

We will never sell or share your data for marketing purposes without your consent.

3. Booking system (Ovatu)

We use Ovatu to manage bookings. Ovatu is a third-party service and has its own privacy policy, which you can view here:
https://ovatu.com/privacy

4. Cookies and analytics

Our website uses cookies and similar technologies. Cookies are small text files placed on your device to help our site function properly and to improve your experience.

Types of cookies we use:

  • Strictly necessary cookies – These are required for the site to function (e.g., remembering your cookie preferences, enabling security features).

  • Performance/analytics cookies – We may use Google Analytics to collect anonymous data about how visitors use our website (such as page views, traffic sources, and browsing patterns). This helps us improve our services.

  • Functional cookies – These help remember your preferences (such as language or location settings).

Third-party cookies:
If we use services like Google Analytics, Facebook Pixel, or embedded content (such as maps or videos), these third parties may set their own cookies. Please review their privacy policies for more information.

Managing cookies:
When you first visit our site, you can manage your cookie preferences through the cookie banner. You can also adjust or withdraw your consent at any time by revisiting the banner (found at the bottom of our site) or by changing your browser settings.

For more information about cookies and how to manage them, visit: www.allaboutcookies.org.

5. Data security

We take appropriate measures to protect your data. Any personal data submitted is stored securely and only accessible by authorised personnel.

6. Your rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Lodge a complaint with the ICO

To exercise any of these rights, please contact us at:
meadowlodgebeautyretreat@outlook.com

7. Contact us

If you have any questions about this policy, contact:
Meadow Lodge Beauty Retreat
Frome, Somerset
meadowlodgebeautyretreat@outlook.com